Delivery information

Introduction

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone and email.

Delivery time

We aim to deliver our log cabins within 3-8 weeks once an order has been placed and paid for, stock cabins within 3-4 weeks and cabins we produce after the order has been placed, we are able to deliver within 5-8 weeks. Delivery time for bespoke cabins is between 8 and 12 weeks. The most accurate delivery times are shown on each product page.

Free delivery

We deliver to all areas of Spain and delivery to the entire Andalusia area is free. Additional delivery charges have to be levied for other areas. Alternatively, you can arrange your own cabin shipment from our Malaga warehouse and get 250 euros off from your cabin price. (Please see our delivery map)

We deliver our log cabins for free to following postal codes: Almería 04, Barcelona 08, Cádiz 11, Córdoba 14, Girona 17, Granada 18, Huelva 21, Jaén 23, Lleida 25, Málaga 29, Seville 41, Tarragona 43,

We deliver our log cabins for an additional 200 euros to following postal codes: Albacete 02, Alicante 03, Badajoz 06, Ciudad Real 13, Murcia 30

We deliver our log cabins for an additional 350 euros to following postal codes: Ávila 05, Cáceres 10, Castellón 12, Cuenca 16, Guadalajara 19, Madrid 28, Teruel 44, Toledo 45, Valencia 46, Zaragoza 50

We deliver our log cabins for an additional 550 euros to following postal codes: Huesca 22, La Rioja 26, Navarre 31, Salamanca 37, Segovia 40, Soria 42, Valladolid 47, Zamora 49

We deliver our log cabins for an additional 700 euros to following postal codes: Araba/Álava 01, Burgos 09, A Coruña 15, Gipuzkoa 20, León 24, Lugo 27, Ourense 32, Asturias 33, Palencia 34, Pontevedra 36, Cantabria (Santander) 39, Bizkaia 48

Ask for a quotation for delivery to: Balearic Islands 07

Delivery procedure

As a rule, we deliver our products on a Hiab crane truck, so we can unload  your log cabin as soon as it reaches your desired location. In order for this to occur, the delivery spot must be accessible for a 10m long and 12 ton vehicle and there must be sufficent space to unload safely. If this is not the case, we may have to charge you a delivery fee.

Please be specific about the most convenient spot for us to offload your log cabin. We make every effort to comply and get the cabin as close as possible to the desired location. Be aware though, that due to the weight and capacity of the truck, we may not always be able to place your cabin exactly where you want it.

You or your designated representative MUST be on site when the cabin is delivered so you can help with the offloading.

The phone number you place in the contact phone box when ordering your log cabin MUST be one where we can reach you during working hours before and on the day of the delivery. Our staff will contact you within 48 hours once an order has been placed and paid for. They will contact you again approximately five days before delivery, giving you as accurate a delivery schedule as possible. Your log cabin will not simply arrive unless you have been contacted first.

Our log cabins come packed in a weatherproof packaging. The parts can stand outside for several weeks before you construct your log cabin.

If you feel that delivery on a smaller vehicle would be more appropriate, please don’t hesitate to contact us. However, as the smaller vehicles are not able to carry a forklift or possibly a hiab, the driver would require sufficient assistance with unloading the cabin.

If you are concerned about delivery or any other aspect of your log cabin please contact us.

Other information

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

All deliveries must be received in person at the delivery address or by an appointed person, and a signature must be provided.

If your products remain undelivered despite our delivery service provider making at least 1 attempt to deliver them, the delivery service provider or we will send you a note, with instructions on how you may collect your products, including a time limit for collection or we may agree to arrange for re-delivery of the products, however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

An indicative list of the situations where a failure to deliver will be your fault is set out below:
a) you provided the wrong address for delivery;
b) there is a mistake in the address for delivery that was provided;
c) the address for delivery is not reasonably accessible;
d) the address for delivery cannot safely be accessed;
e) there is no person available at the address for delivery to accept delivery and provide a signature.